Terms and Conditions

TERMS AND CONDITIONS FOR IGLUDECOR.COM

The Terms and Conditions were last updated on August 14, 2024.

The online store operating at www.igludecor.pl is an online trading platform run by: Aleksandra Sulich with its registered office at ul. Brzezińska 9a 05-500 Piaseczno, NIP: 1231535730, REGON: 525675295, tel. +48 697 051 996, e mail: contact@igludecor.com , hereinafter referred to as the “Seller”.

These Regulations define the rules for using the Website in relation to: placing orders for products available on the Website, delivering the ordered products, paying for orders by the Customer, the Customer’s rights to cancel the order and withdraw from the contract, rules for submitting and considering complaints.

The current version of the Terms and Conditions is available at igludecor.com/en/terms-and-conditions.

DEFINITIONS
1. “ Website Regulations ” – means the document regulating the use of the Website by Customers, available at The current version of the Terms and Conditions is available at igludecor.com/en/terms-and-conditions;
2. “Website ” – the Seller’s property, registered at igludecor.com, used to provide the Service;
3. “ Customer ” – means a user purchasing Goods via the Website.
4. “ Merchandise ” – any item that may be sold on the Website;
5. “ Order” – a declaration of will to purchase the Goods available on the Website submitted by the Buyer;
6. “ Partner ” – any official supplier of the Goods with which the Seller cooperates;
7. “ Available-on-Request Product ” – any product appropriately marked on the Website, the production of which is carried out in accordance with additional Customer Guidelines.
8. “ Registered User ” – means a user who has an account registered on the Website;
9. “ Guidelines ” – information needed to implement the Available-on-Request Product, such as color, dimensions or selected accessories, specified on the Product Page;
10. “ Product Page ” – means an individual page on the Website where the features and specifications of the Goods, Customer opinions, the price of the Goods, delivery time and delivery methods are available;
11. “ Carrier ” – a shipping company selected by the Partner and delivering the ordered Goods to the Customer.
12. “Services” – all elements of the Seller’s activity that the Customer can use on the website.
GENERAL PROVISIONS
1. Each person should read these Terms and Conditions before using the Website.
2. Orders placed on the Website are processed by Partners independent of the Seller, who are entrepreneurs acting in their own name and on their own account (hereinafter referred to as “Partners”). The Customer can find information about the Partner and its order processing conditions on the website of each individual product on the Website.
3. By using the Seller’s website, including placing orders for products, the User agrees to these Terms and Conditions and undertakes to comply with them.
4. The User declares that the personal data provided by him on the Website are his true and current data.
SERVICES PROVIDED ELECTRONICALLY
1. Services provided electronically under the Regulations consist of:
  1. enabling Customers to make purchases on the Website;
  2. creating and maintaining a Customer Account;
  3. providing the Live Chat service;
  4. providing the newsletter service;
  5. providing a service for commenting on blog entries;
  6. providing the Customer Reviews service.
2. These services are provided on the Website 24 hours a day, 7 days a week, free of charge to Users.
3. Using the Customer Account service requires registration by the User in accordance with the provisions of these Terms and Conditions.
4. Using the Live Chat service requires the Customer to provide an e-mail address, required for identification and communication with the Customer in the event of loss of connection in the widget.
5. The newsletter service is available to every User who, when registering a Customer Account, agrees to receive commercial and promotional materials by checking the appropriate box in the registration form or enters the e-mail address in the appropriate field on the Website.
6. The Live Chat service consists of ongoing communication with the Customer via a widget available on the Website, conducted by a person authorized by the Seller.
7. The Customer may express an opinion on the Goods or Order only in relation to the Goods that he or she purchased. The opinions expressed are individual and subjective, and the Client does not receive any remuneration or any other benefit for providing them.
8. By posting content on the Website, the Customer voluntarily distributes the posted content. In case of any doubts, it should be assumed that the Seller only provides Users with appropriate IT resources to share and disseminate the content, but this content should not be identified with the views of the Seller.
9. Each User is responsible for the content they post and share by using services provided electronically on the Website.
10. Users may not post content that could in any way violate the personal rights of third parties or the Seller, or violate any other rights of third parties, including copyrights and related rights, industrial property rights, and trade secrets. Users are also prohibited from posting any offensive content that violates decency, legal provisions or social norms, or content containing any personal data of third parties without their consent, as well as advertising content.
11. The Seller reserves the right to delete the shared Opinions and comments if it considers that they are inconsistent with the provisions of the Regulations.
12. The conclusion of the contract for the provision of electronic services takes place by submitting the following declarations by the Ordering Party:
  1. “I am using the services voluntarily”;
  2. “the data contained in the forms and the content published on the Website are true and do not violate the rights of third parties.”
13. The user may unsubscribe from receiving the newsletter at any time. To unregister from the newsletter, click on the link in the footer of each email or contact the Seller using the email address contact@igludecor.com . Unregistering from the newsletter does not mean resigning from transactional messages informing about the status of the processed order placed by the Customer.
PRODUCTS SOLD
1. The Seller conducts online distance sales of a range of furniture and interior design elements.
2. The Online Seller offers new products available immediately and on request, manufactured in the European Union and delivered by trusted Partners.
PURCHASE OF PRODUCTS AVAILABLE ON THE SITE
1. The information provided on the Product Pages of the Website, including information about the presented products, in particular their descriptions, technical and operational parameters and prices, constitute an invitation to conclude a contract within the meaning of Art. 71 of the Act of April 23, 1964 – Civil Code (Journal of Laws 1964, No. 16, item 93, as amended; hereinafter referred to as the “Civil Code”).
2. The Customer may place an order on the Website as a registered user or by skipping registration, 7 (seven) days a week and 24 (twenty-four) hours a day.
3. All prices are expressed in Polish zloty (PLN) and include VAT.
4. The price of the Goods valid at the time of placing the order is binding for both the Customer and the Seller.
5. After placing the order, the Customer will receive confirmation to the e-mail address provided, and the Seller has 2 (two) business days to confirm acceptance of the order.
6. By placing an order, the Customer concludes a purchase contract for the ordered goods. The parties are bound by the information visible on the Website, in particular on the Product Page, at the time of placing the order.
7. There are two types of products available on the Site:
  1. Available immediately – Goods ready for shipment that cannot be modified;
  2. Available on request – Non-prefabricated goods that the Partner produces at the customer’s request.
8. Custom Products may or must (depending on the information provided on the Product Page) have modifications specified by the Customer. The scope of modifications, shade samples, as well as parameters required to start the order are always provided on the Product Page. The Customer is obliged to provide the required modifications in the description in the appropriate field when placing the Order.
9. If there is no information about the expected modifications of the Available-On-Request Product, the Seller will contact the Customer to complete the information and will suspend the execution of the Order until full specifications are obtained. If there is no response or the Customer refuses, the Seller will cancel the Order after 5 (five) business days from the date of its submission and inform the Customer by e-mail. The funds paid when placing the Order will be returned to the Customer within 14 (fourteen) days of cancellation.
10. The Seller provides the Customer with the opportunity to submit an inquiry about an additional modification of the Goods beyond the modifications described on the Product Page in the “Available-On-Request” section. Submitting such an inquiry is not tantamount to placing an Order and takes place via a special form on the Product Page. The Seller undertakes to inform the Customer about the possibility of making additional modifications and how to pay for such an order within no longer than 5 (five) days from receiving the inquiry.
11. If the Customer places an Order for products supplied by more than one Partner, the Seller reserves the right to divide the Order into several and process them individually in accordance with the capabilities of each Partner, specified on the Product Pages.
12. The conditions for accepting an order for execution are:
  1. providing correct data enabling verification of the Customer and the recipient of the ordered goods;
  2. providing correct guidelines in the case of an Available-On-Request Product,
  3. recording the payment for the order.
13. In case of doubt, the Seller will contact the Customer and ask to confirm or correct the provided data and/or guidelines, or to make a payment. If there is no response or the Customer refuses, the Seller will withdraw from the sales contract after 5 (five) business days from placing the order.
14. If the Partner refuses to complete an order that is inconsistent with the Terms and Conditions, it will be canceled, about which the Customer will be informed by e-mail, and the collected amount will be returned to his account within 14 (fourteen) business days.
15. The Seller confirms acceptance of the Order for execution by sending confirmation and estimated execution time to the e-mail address provided by the Customer.
16. The Seller will immediately inform the Customer about the extension of the implementation deadline due to the Partner’s fault. The maximum extension of processing time compared to the original date is 30 (thirty) calendar days. The Customer may not withdraw from the Sales Agreement due to the extension of the implementation deadline.
17. The Sales Agreement concluded between the Customer and the Seller is timely and lasts for the duration of the order. The place of performance of services related to
  the purchase of Goods is the delivery address indicated by the Customer.
18. The Seller issues and sends the Customer an electronic invoice for the purchased Goods and delivery costs. The data included in the invoice are consistent with the data provided in the form when making the purchase. After issuing an invoice, the Customer cannot change the data contained therein.
PAYMENT METHODS
1. When placing an order on the Website, the Customer can choose from the following payment methods:
  1. payment by transfer to the indicated bank account,
  2. payment by credit or debit card,
  3. express payments via Apple Pay and Google Pay,
  4. secure payments via Przelewy24.
DELIVERY OF ORDERED PRODUCTS
1. Orders for Products available in the Polish language version of the Website (igludecor.com/pl) are carried out only in the Republic of Poland.
2. The delivery cost is covered by the customer and is determined individually for each product. Approximate prices are shown on each Product Page and the final shipping cost of your order will be displayed in your order summary before payment is made.
3. Delivery methods are determined directly by Partners and may vary depending on the offer of different Partners.
4. If you place one collective order for products from more than one Partner, delivery costs and delivery time are determined individually for each product.
5. The order completion date given on the Product Page is an approximate time and is counted from the moment the Seller confirms acceptance of the order for processing.
6. The customer is obliged to collect the ordered product within the time specified in the ordering process.
7. It is recommended that the Customer opens the package in the presence of the supplier to ensure that the goods are not damaged.
8. If the Client, through his actions, causes a recurring loss, among others: by not collecting orders, the Seller reserves the right to block the Customer’s online account and refuse to accept his or hers future orders.
RETURN POLICY
1. The buyer may withdraw from the contract without giving reasons within 14 (fourteen) days from the date of receipt of the goods.
2. The Customer is not entitled to withdraw from the contract in relation to the Agreement, the subject of which is a non-prefabricated item, manufactured according to the Consumer’s specifications or serving to meet his individual needs, i.e. Goods that are marked on the Product Page as “Available on Request” at the time of placing the order.
3. In order to exercise the right to withdraw from the contract, the Customer must contact the Seller by sending a message to contact@igludecor.com, informing about the decision to withdraw.
4. The Seller confirms the commencement of the return procedure within 3 (three) business days of receiving the notification and provides the Partner’s address to which the return is to be made and the return form, which the Customer is obliged to print, complete and attach to the returned shipment.
5. Returns regarding products sent back to the Seller’s address or without prior notification of the decision to withdraw from the contract will not be accepted. In such a case, the Seller reserves the right to keep the returned Goods without refunding the funds.
6. The Buyer is obliged to adequately protect the Goods against damage during transport and to return them at their own expense no later than 14 (fourteen) days from the date on which they submitted their declaration of withdrawal from the contract.
7. For the return to be accepted, the Goods must be returned to the Partner intact and free from traces of use.
8. The Seller will initiate the refund procedure only after the Partner confirms receival of the Goods in the condition specified above in point 8.6. and in such a case undertakes to return the funds to the Customer within 14 (fourteen) days of confirmation of the return. The Seller may ask the Customer to provide a link tracking the shipment for verification purposes.
9. The refund will be made to the bank account, credit or payment card used to pay for the purchases, or in a manner corresponding to the form of payment used in the purchasing process, unless the Customer and the Seller agree on a different form.
10. If the Customer receives any discount resulting from placing an order for the returned Goods, its equivalent will be deducted from the amount to be paid for the return of the Goods. Discounts and discount codes used to purchase returned Goods will not be reactivated unless the Terms and Conditions allow for their multiple use.
COMPLAINT TERMS AND CONDITIONS
1. In accordance with the Act of July 27, 2002 on special conditions of consumer sales and amending the Civil Code (Journal of Laws No. 141, item 1176, as amended). The customer has the right to complain about both Available Immediately products and Available-On-Request products, if he or she finds that the purchased product is inconsistent with the contract (including the guidelines provided when ordering the Available-On-Request Product), or has physical defects.
2. In such a case, the Customer should immediately and no later than 14 (fourteen) days from receival of the Goods inform the Seller about this fact by e-mail sent to the address contact@igludecor.com, attaching the order number to which the notification relates, along with a description of the identified defects in the product resulting from the Partner’s execution, as well as photos and video recordings of the Goods.
3. The Seller undertakes to respond to the notification within 14 (fourteen) days of receiving the message. If the complaint is accepted, the Seller will agree with the Customer on the date of collection of the defective Goods from the address provided by the Customer for delivery and will bear the costs associated with replacing the Goods with a new one. If there is no response within the above-mentioned deadline, it is considered that the Customer’s request is considered justified by the Seller.
4. When making a complaint about a Available-On-Request Product, the Customer may not withdraw from the Sales Agreement. After receiving the complained Goods, the Partner is obliged to repair or replace the Goods with a new one. If repair or replacement is not possible, the Seller undertakes to refund the Customer the equivalent of the price of the Goods and the shipping cost.
5. The refund will be made to the bank account of the credit or payment card used to pay for the purchases, or in a manner corresponding to another form of payment used in the purchasing process, unless the Customer and the Seller agree on a different form.
6. Complaints regarding discrepancies in the appearance of the Goods presented on the Product Website and those received will not be considered in the following cases:
  1. discrepancies resulting from differences in the settings of the Customer’s monitor, in particular differences in the colors and shades of the materials from which the Goods were made,
  2. unless the description available on the Product Website indicates that differences in appearance may occur due to the material or manufacturing method of the ordered Goods.
7. If the Goods are found to be damaged during transport, the Customer is obliged to report this fact upon receipt of the shipment, follow the procedures of the Carrier that delivered the Order and inform the Seller by e-mail sent to the e-mail address contact@igludecor.com.
8. If the Carrier fails to deliver the Goods in accordance with the expected delivery date provided by him, the Customer is obliged to contact the Carrier and determine the status of the shipment and the expected date of actual delivery. If the shipment is not delivered within the maximum time specified in the Carrier’s regulations, the Customer is obliged to start the complaint procedure in accordance with the Carrier’s Regulations and report the fact of non-delivery of the Goods to the Seller at the e-mail address contact@igludecor.com. The reimbursement of shipment insurance costs is the responsibility of the Carrier.
9. If the “Completed by the Partner” form of Delivery is selected and the Goods are not delivered on the agreed day, the Customer is obliged to immediately inform the Seller about this fact, who will determine the next steps with the Partner and immediately inform the Customer about the final delivery date of the Goods.
10. All warranty claims arising from the warranty card attached to the Goods and exceeding the right to warranty within the meaning of the Civil Code should be reported directly to the Partner.
11. The User may submit a complaint regarding services provided electronically listed in point 3.1. above. The User is asked to send a complaint containing the Customer’s e-mail address and a short description of the problem to the e-mail address contact@igludecor.com or in writing to the Seller’s address.
12. Complaints are considered within 14 (fourteen) days of submitting the relevant complaint, in accordance with applicable regulations. The User will be informed by the Seller about how it will be considered.
13. Both the Customer and the Seller may at any time withdraw from the contract for the provision of services specified in point 3.1 without notice by sending an e-mail with a declaration of will.
INFORMATION ON THE RULES OF PERSONAL DATA PROCESSING
1. The administrator of Customers’ personal data within the meaning of Art. 4 point 7 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, is Aleksandra Sulich from headquarters at ul. Brzezińska 9a, 05-500 Piaseczno, NIP: 1231535730, REGON: 525675295.
2. All information regarding the principles of processing personal data of Users and Customers collected and processed on the Website and the use of services provided by the Administrator on the Website can be found in the Privacy Policy available at: igludecor.com/en/privacy-policy.
FINAL PROVISIONS
1. In matters not regulated in these Regulations, the provisions of Polish law shall apply, in particular the Civil Code and the provisions of the Act on special conditions of consumer sales and amendments to the Civil Code of July 18, 2002 (Journal of Laws 2001, No. 144, item 1204) and the provisions of the Act on consumer of May 30, 2014 (Journal of Laws of 2014, item 827, as amended); and other relevant provisions of generally applicable law.
2. The Seller reserves the right to change these Regulations, and any changes come into force 14 (fourteen) days after their publication on the Website. The Customer will be informed about them by e-mail if he has an active Customer Account.

TERMS AND CONDITIONS FOR IGLUDECOR.COM

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